SmallBizGenius Analysis
Hubbleconnected receives mixed feedback, with many users praising the camera's picture quality and features, while others report significant connectivity and reliability issues. Customer service experiences appear inconsistent, impacting overall satisfaction.
Category Breakdown
Scores based on analysis of 272 recent reviews
Connectivity Issues
2.0/10Many reviewers report frequent disconnections, difficulty connecting to WiFi, and the camera being offline despite other devices working. This is a major point of frustration, with users stating the monitor is unreliable and provides no peace of mind; for example, "The camera keeps disconnecting" and "Constantly not connecting."
38 reviews mention thisCustomer Service
6.0/10Customer service experiences are inconsistent, with some reviewers praising quick and helpful support, while others describe it as terrible, unhelpful, and slow to respond. Some reviewers received replacement parts quickly, as one stated, "Working with HubbleClub support was a breeze," while others struggled to get assistance with faulty items.
20 reviews mention thisApp Functionality
5.0/10Several reviewers complain about the app being clunky, not intuitive, and frequently freezing or not working at all. Users also mention being bombarded with ads and marketing notifications, even after paying for the hardware, with one reviewer stating the app sends "unwanted ads and marketing."
15 reviews mention thisSubscription Model
4.0/10Some reviewers express dissatisfaction with the subscription model, feeling that they have to pay for features that should be included with the initial purchase. There are complaints about being pressured to upgrade and losing features after years of use unless they pay a fee, as one user said, "more or obligated to get a premium account."
12 reviews mention thisPicture Quality & Features
8.0/10A number of reviewers praise the clear picture quality and useful features like lullabies, night lights, and the ability to track feedings and sleep. Users appreciate the reassurance the camera provides, with one reviewer saying, "the picture is beyond clear."
18 reviews mention thisPros & Cons
What Customers Love
"That the picture is so crystal clear and it and rotate so far."
"The ability to track feedings, sleep, diaper changes, and growth all in one app was all I needed without even knowing i needed it!"
"I really like the night light and the lullaby features."
"Hubble support was able to help with a replacement, after finding out the issue. Their customer service was great and quick to respond!"
"Now with 2 kids it’s so easy to go back and forth between both systems"
Common Complaints
"The camera keeps disconnecting."
"The app freezes everything."
"Worst customer service."
"I don't like how u have to Pay for everything I mean, dang the device itself was expensive enough"
"After 6 months, the monitor for my camera stopped working."
Common Questions About Hubbleconnected
Answers derived from customer review patterns
Is Hubbleconnected legit and trustworthy?
Hubbleconnected has a Trustpilot rating of 2.5/5, indicating mixed customer experiences. While some users praise the product's features and picture quality, a significant number report persistent connectivity issues and unreliable performance. The inconsistent customer service experiences also raise concerns about the company's trustworthiness. Therefore, potential buyers should carefully consider these factors before making a purchase.
Based on 45 reviewsDoes Hubbleconnected have good customer service?
Customer service experiences with Hubbleconnected appear to be inconsistent. Some reviewers report positive interactions, highlighting quick responses and helpful solutions, including replacement parts. However, a larger number of reviewers describe the customer service as terrible, slow, and unhelpful, with long wait times for responses and difficulty resolving issues. This inconsistency makes it difficult to assess the overall quality of Hubbleconnected's customer service.
Based on 20 reviewsIs Hubbleconnected worth it for small business?
For small businesses considering Hubbleconnected for security or monitoring purposes, the prevalent reports of connectivity issues and unreliable performance are significant concerns. The need to constantly reset devices and the potential for gaps in coverage could be detrimental in a business setting. While some users appreciate the features and picture quality, the overall inconsistency in performance and customer service suggests that Hubbleconnected may not be the most reliable choice for small business needs.
Based on 30 reviewsWhat is Hubbleconnected's return policy like?
The reviews suggest that Hubbleconnected's return policy can be restrictive. One reviewer mentioned being unable to return the product because it was opened and used, even though the premium features didn't work. This indicates that returns may only be accepted for unopened products, which can be problematic if users discover issues only after using the device. Potential buyers should carefully review the return policy before purchasing.
Based on 5 reviewsWhy does my Hubbleconnected camera keep disconnecting?
Based on numerous reviews, frequent disconnections are a common issue with Hubbleconnected cameras. This problem is often attributed to connectivity issues with the WiFi, even when other devices in the household are working fine. Some users speculate that it may be related to not being a premium user, while others believe it's a hardware or software flaw. Troubleshooting steps like resetting the camera are often required, but the issue tends to persist.
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